When you’re happy, we’re happy. We are committed to providing you with the highest level of customer service.

We teach and promote care, nurturing, self-awareness, kindness, authentic connection, and respect for others. And we practice these values in our daily interactions.

When you first contact Big Shakti, you will receive an automatic confirmation that we received your message.

After that, a warm-hearted person will be at your service.

For general support, we've made it easy for you to reach us: Fill in the Big Shakti contact form here or email enquiries@bigshakti.com.

For student support: study@bigshakti.com 

We're always here to support you.

“Perhaps the only equal to your wonderful products is your wonderful service.” - Rajesh Bhardwaj, London, UK

We do not refund digital goods normally unless there are exceptional circumstances, as once delivered, digital items can be accessed, used, and not recovered.

Consultation fees are non-refundable once your session is booked in.

You can read our Terms & Conditions of Sale here - Big Shakti Terms.

We accept payment in USD at online checkout. Consultations are billed in AUD at the time of consultation.

We use the internationally renowned payment gateway Stripe. This platform offers secure collection and processing of your payment data. Any payment plans or subscriptions are processed via Stripe. Our checkout is secure and provided by our e-commerce CRM Simplero.

We do not accept cash, cheques, crypto-currency, or bank transfers (unless pre-arranged in writing).

You can access your meditations and courses in our Learning Portal at learn.bigshakti.com. There is also a link to this site in the footer of our website.

This learning portal is available on desktop, tablet and mobile devices. For the best mobile experience we encourage you to download the Simplero App, and login with your Big Shakti credentials to access your meditations and courses. 

Go to learn.bigshakti.com. When prompted to log in, select the "Forgot Password" link and follow the prompts to reset your password. 

If you still have trouble finding or resetting your login, please don't hesitate to contact Big Shakti for support.

This is a great question and one that we get often. Please refer to this page for course selection to work out which course or meditation is right for you. It will outline the Big Shakti meditations, courses, and books that are suited to different stages of experience with yoga and meditation. You can then explore the teachings that suit your level of experience and interest.

Find out more: Which Courses or Meditations are right for me?

Health professionals and yoga teachers can use Big Shakti’s courses for continuing professional development, gaining deeper insights into holistic practices that can enhance their therapeutic skills. 

Certain courses at Big Shakti offer CPD/CPE Certificates upon completion, which can be used to demonstrate professional development in the field of yoga and meditation.

Subscribers to Big Shakti’s newsletter receive updates on new courses, podcasts, and other resources directly in their inbox. Subscribers gain access to exclusive content, discounts on courses and workshops, and early notifications about new resources and events.

If you are interested in receiving these updates, subscribe to Big Shakti updates here.

Big Shakti meditations do not include distracting music or sound effects. Instead, they focus on clear, guided instructions for an immersive meditation experience

Courses typically include theoretical lessons, guided meditations, practical exercises, and support from the instructors, providing a well-rounded approach to learning.

Meditations, videos, audios and PDF Workbooks are available via our Learning Portal on desktop or mobile device.